Same Day Certificate - Terms & Conditions
To meet the requirements to receive your electronic certificate on the same day, you need to supply the following information upon enrolment and complete the course successfully at the course date of your choice as per below:
- Provide your full name (as used to register for your USI/ your legal name shown on your ID)
- Provide your USI number
- Ensure your full enrolment details and all course paperwork is complete
- Full payment / or arranged before attendance. Keep a copy of your receipt
- Upon arrival at the course, you must sign in on the attendance sheet at the course session
- Successful completion of the course (deemed competent).
If any of this information has not been supplied or cannot be verified, we cannot provide your certificate on the day of the course. Once our administration staff can confirm the above information, you can receive your certificate electronically. Be aware this may cause delays to your certificate being able to be issued.
If you provided your details correctly and your certificate does not appear in your email inbox, please check your spam or junk mail folders. Some email settings cause this to happen by mistake. If, for whatever reason, your certificate has not arrived at all, please get in touch with us anytime by email or call 08 7120 2570 during business hours.
If you require a paper copy of your certificate, this incurs an additional charge of $12 (includes postage) and may take up to 21 days to be delivered. If you require a “wallet card” certificate, these are available for $5 (incl postage) and can be ordered by calling our office on 08 7120 2570 during business hours.
Unfortunately, the Same Day Certificate issuing policy is not available for courses held on evenings, Saturdays, Sundays, or courses that finish outside our South Australian head office processing hours (9 am-4 pm, Central Australian Time). In these instances, certificates will be issued by email on the next business day.
All electronic copies/ re-issues of certificates are free of charge.
Certificate Issued FAST (Zoom Courses)
To meet the requirements to receive your electronic First aid or CPR certificate FAST, you need to supply the following information upon enrolment and complete the course successfully at the course date of your choice as per below:
- Provide your full name (as used to register for your USI/your legal name shown on your ID)
- Provide your USI number
- Ensure your full enrolment details, and all course paperwork is complete
- Complete all online learning requirements
- Successful completion of the course (deemed competent)
- You must return the remote training kit you’ve received. Once we receive it, your certificate will be released! You have been issued with a self-addressed envelope so make sure to send them quickly for faster results.
- Payment is due in full before attendance. Failure to return the kit is deemed non-payment, which means the certificate cannot be released until we receive full payment.
- The credit card you used for your purchase of the course may be charged $110 if we don’t get our training kit back. Make sure that all the contents are in good working order and send it immediately so there will not be any further charges.
If any of this information has not been supplied or cannot be verified, we cannot guarantee your certificate to be issued fast. Only once our administration staff can confirm the above information will they send your certificate electronically, be aware this may cause delays to your certificate being able to be issued.
If you have completed the above and your details are correct, and your certificate does not appear in your email inbox, please check your spam or junk mail folders as some email settings cause this to happen. If, for whatever reason, your certificate has not arrived, please get in touch with us anytime by email or call us on (08) 8382 4677.
If you require a paper copy of your certificate, this incurs an additional charge of $12 (including postage) and may take up to 21 days to be delivered. If you require a “wallet card” certificate, these are available for $5 (including postage). You can order one by calling our office on (08) 8382 4677.
